Shipping policy
1. Order Processing
All orders are typically processed within 0–1 business days after payment has been successfully received.
Orders are generally not processed or shipped on weekends or holidays. Processing times may occasionally be extended due to high order volumes or circumstances beyond our control.
2. Shipping Time
After your order has been processed, the estimated shipping time is:
3–7 business days
Shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
3. Shipping Costs
Free shipping is available on eligible orders.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
4. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking information becomes available.
5. Delivery Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
North Peak Works is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If you believe your package has been lost or has not arrived within a reasonable period after the estimated delivery window, please contact us for assistance.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and/or product.
We will review the situation and provide appropriate assistance.
8. Contact Information
North Peak Works
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: northpeakworks.shop