Refund policy

1. Returns

We generally accept eligible returns within 30 days of delivery.

To be eligible for a return, the item should:

  • Be unused and in its original condition.
  • Be returned with original packaging, when applicable.
  • Include all original parts, accessories, and documentation.
  • Not show signs of misuse, damage, or excessive wear.

Certain products may be excluded from return eligibility due to their nature or applicable restrictions.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, when applicable.

We will review the information and determine the appropriate solution.

3. Refunds

Once an eligible returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

4. Return Shipping

For returns due to a change of mind or reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.

If the item is defective, damaged during delivery, or the wrong item was sent due to an error on our part, please contact us before returning the item so we can provide further instructions.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

6. How to Request a Return

To request a return, please contact us with your order number and the reason for the return.

Our team will review your request and provide instructions if the return is eligible.

7. Return Approval

North Peak Works reserves the right to refuse a return or refund if the returned item does not meet the conditions described in this policy or applicable law.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

8. Contact Information

North Peak Works
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northpeakworks.shop