FAQ

 

1. How long does it take to process my order?

Orders are typically processed within 0–1 business days after payment has been successfully received.

2. How long does shipping take?

Our estimated shipping time is 3–7 business days after your order has been processed.

3. Do you offer free shipping?

Yes. Free shipping is available on eligible orders. Any applicable shipping charges will be shown at checkout.

4. Will I receive tracking information?

When tracking is available, you will receive tracking information after your order has been shipped. Please allow some time for the carrier's tracking system to update.

5. Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order. We will do our best to accommodate cancellation requests before the order is processed or shipped.

6. What is your return policy?

Eligible items can generally be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

7. How do I request a refund?

Contact us with your order number and the reason for your return or refund request. Once the returned item is received and inspected, an approved refund will generally be issued to the original payment method.

8. What if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged. Include your order number and photographs of the damaged package or product so we can review the issue.

9. What if I receive the wrong item?

Contact us with your order number and details about the item you received. We will review the issue and help determine the appropriate solution.

10. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location and payment provider.

11. Is my payment information secure?

Payments may be processed through trusted third-party payment providers that use security measures designed to protect transaction information. North Peak Works does not intentionally store complete credit or debit card numbers on its own systems.

12. What happens if my package is delayed?

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control. Please check your tracking information first, then contact us if you need assistance.

13. How can I contact North Peak Works?

North Peak Works
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northpeakworks.shop