Privacy policy

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • Customer service communications
  • Device, browser, IP address, and website usage information

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process payments, refunds, and returns.
  • Provide customer support.
  • Communicate with you about your orders.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized activity.
  • Comply with applicable legal obligations.
  • Send promotional communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments may be processed through trusted third-party payment providers.

North Peak Works does not intentionally store complete credit or debit card information on its own systems. Payment providers may process your payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to help operate our website, remember preferences, maintain shopping-cart functionality, understand website usage, and improve our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting providers
  • Analytics providers
  • Customer support services
  • Marketing service providers, where applicable

We may also disclose information when required by law, legal process, or to protect our rights, customers, website, or business.

We do not sell personal information for monetary consideration.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Services

Our website may contain integrations or links to third-party services. These third parties may collect or process information according to their own privacy policies.

We encourage you to review the privacy practices of any third-party service you use through our website.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Opt out of certain marketing communications.
  • Ask questions about how your information is collected or used.

To exercise applicable rights, please contact us using the information below.

10. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by following the instructions included in the communication.

We may continue to send necessary transactional messages, such as order confirmations, shipping updates, or important account-related communications.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Information

North Peak Works
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522
Website: northpeakworks.shop